Terms & Conditions
PLEASE READ THE FOLLOWING TERMS & CONDITIONS (the "Terms & Conditions") CAREFULLY BEFORE USING THIS WEBSITE.
Your use of this website (hereinafter referred to as the "Website") is expressly conditioned on your acceptance of the
Terms & Conditions. By using this Website, you signify that you unconditionally agree and accept to be legally bound by the Terms & Conditions. If you do not agree with any part of the Terms & Conditions, you must not use this Website. The Terms & Conditions apply to the use of this Website. These Terms & Conditions limit and exclude our liability. Your legal recourse for liability from using this Website will generally be limited to claims against third party service providers. If you are accessing our Website or initiating transactions on our Website, you will be deemed to have read, understood and agreed to these Terms & Conditions.
This website is managed by ATG Tours Pte Ltd (hereinafter referred to as the "COMPANY"), a Singapore registered company located at 101, UPPER CROSS STREET, #B1-17G, Singapore(058357), with Business Registration No: 201318803M and travel licence no 02441.
The COMPANY offers accommodation services, transfer, excursion, ticket, group special offers and other destination services (Collectively referred to as “travel services”) through (hereinafter ‘Website’), subject to established contract conditions and these general terms and conditions, shall be sold exclusively to retail travel agencies (hereinafter referred to as the “AGENCY”). Those travel services are subject to established contract conditions and general conditions stated on the web and according to prices and cancellation conditions displayed when making each reservation, depending on prevailing conditions, availability and other factors.
This Website and each of its modules, together with the arrangement and compilation of the content found on this Website, is the copyright property of the COMPANY and/or its various third party providers and distributors and which is licensed to the COMPANY. No content found in this Website may be printed, reproduced, stored in a retrieval system or transmitted in any form without prior permission from the COMPANY.
In addition, the trademarks, logos and service marks displayed on this Website (collectively, the "Trademarks") are registered and common law Trademarks of the COMPANY, its affiliates, and various third parties. Nothing contained on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the content on the Website or Trademarks without the prior written permission of the COMPANY or such other party that may own the content on the Website or Trademarks.
2. USE OF WEBSITE
The COMPANY grants the AGENCY a limited, non-exclusive, non-transferable, non-sub-licensable and revocable right to use this Website in accordance with the Terms and Conditions. The AGENCY agree that it:
1. Shall only use this Website to make legitimate reservations or purchases and shall not use this Website for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.
2. Shall not employ misleading email addresses or falsify information in the header, footer, return path, or any part of any communication, including emails, transmitted through this Website.
3. Shall not, except as permitted under applicable law, copy, reproduce, republish, upload, post, transmit, distribute or otherwise communicate or caused to be displayed to the public any of the content provided in this Website, including the text, graphics, button icons, audio and video clips, digital downloads, data compilations and software, without the prior written permission of the COMPANY and/or its third party providers and distributors.
4. Shall not use any "robot," "spider", "crawler" or other forms of automated device, or a program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the web pages, data or content found on this Website, in any case without the prior written permission of the COMPANY.
5. Shall not, except as permitted under applicable law, alter, modify, translate, decompile, adapt, disassemble, reverse engineer or create derivative works from any content or component from this Website.
6. Shall not transmit or otherwise transfer any web pages, data or content found on this Website to any other computer, server, web site, or other medium for mass distribution or for use in any commercial enterprise. The use of such materials on any other web site or in any environment of networked computers is prohibited.
7. Shall not use any device, software or routine to interfere or attempt to interfere with the proper working of this Website.
8. Shall not take any action that imposes a burden or load on our infrastructure that the COMPANY deems in its sole discretion to be unreasonable or disproportionate to the benefits the COMPANY obtains from your use of the Website.
9. Shall not make any unauthorized use of this Website and/or the materials contained on this Website to violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials, and you must not alter, obscure or obliterate any of such notices.
10. Shall not post or transmit any information which
1. Infringes the rights of others or violates their privacy or publicity rights,
2. Is protected by copyright, trademark or other proprietary right, unless with the express written permission of the owner of such right,
3. contains a virus, bug, worm , time bomb, Trojan horse, trap door or other harmful item,
4. is used to unlawfully collude against another person in restraint of trade or competition, or
5. Creates any liability on the COMPANY or causes the COMPANY to lose (in whole or in part) the services of our internet service providers or other suppliers.
11. The AGENCY shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right, or any other harm or loss resulting from your use of this Website.
The COMPANY is not under any obligation to update any content on this Website. Although reasonable care has been taken in preparing the information displayed on this Website, the COMPANY cannot guarantee the accuracy of all these information. As such, the COMPANY cannot accept any liability or loss arising from any error, omission and inaccuracy found in this Website.
Use of this Website may require the AGENCY to register and provide certain data. In consideration of the COMPANY permitting you to use the Website, in registering and providing such data, the AGENCY represent and warrant that:
1. The information furnished is true, accurate, current, and complete (apart from optional items) as required by various registration forms on the Website (the "Agency Data") and
2. The AGENCY will do its best to maintain and promptly update the the AGENCY’s profile to keep it true, accurate, current and complete.
During the application and registration as an AGENCY in ATG TOURS PTE LTD, the COMPANY may disclose company data and personal data regarding the User who will represent the AGENCY and will receive necessary access codes from the COMPANY’s website. The AGENCY hereby commits to be responsible for
2.1. The management and administration of said access codes, and accepts financial responsibility for all transactions made under the AGENCY name or account or on behalf of the CLIENT.
2.2. The personal information that the COMPANY may collect from the service supplier, as well as any personal data which, in the use of this system, the AGENCY may disclose to the COMPANY shall be understood as obtained, treated and transmitted with strict observation of and in total compliance with the requirements set forth. The AGENCY hereby commits to provide accurate data and updated it if necessary in such a way as to give a true picture of the current situation of the final consumer.
2.3. The COMPANY and the AGENCY shall state and guarantee that they have installed the technical and operational security measures that guarantee the security of personal data and prevent its alteration, loss, mishandling and/or unauthorised access thereto, bearing in mind the status of technology, the nature of stored data and risks to which it is exposed.
2.4. The AGENCY hereby give express consent to allow the incorporation of any data provided to the files of existing personal data in the COMPANY and to the treatment of such for the purpose of management, administration, mediation and contracting of the services offered by the COMPANY, the management of the bookings and the collection of products and services through the COMPANY, call centres; the management of incidences and/or statistics. If any of the information provided is untrue, inaccurate, not current or incomplete, or the COMPANY has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the COMPANY has the right to suspend or terminate your account and refuse any and all current or future access to and use of this Website. The COMPANY shall not be liable for any losses or harm which you may suffer, where the loss or harm is attributable to untrue, inaccurate, non-current or incomplete information provided by you. The Agency is required to submit its company’s certificate of incorporation and a travel agency registration certificate to enable an account to be registered. Upon registering, you will receive a password and user ID. The AGENCY may thereafter create sub user ID’s and passwords for other staff member of its agency to access the website. The AGENCY is responsible for maintaining the confidentiality of the password and user ID, and is fully responsible for all activities that occur under your password or user ID. The AGENCY agree to
1. Immediately notify the COMPANY upon discovery of any unauthorized use of your password or account or any other breach of security, and
2. Ensure that you exit from your account at the end of each session. The COMPANY cannot and will not be liable for any loss or damage arising from your failure to comply with this requirement.
4. AGE AND RESPONSIBILITY
The User (hereinafter referred to as the “you, your”) represent that you are authorized by your AGENCY and of legal age to use the booking facility in accordance with these Terms and Conditions and to create binding legal obligations for any liability you may incur as a result of the use of the Website.
You will supervise all usage of the Website under your name or account. You warrant that all information supplied by you and members of your agency in using the Website are true and accurate. Your AGENCY is financially responsible for all transactions made on this Website by yourself and those using your login information.
5. PRIVACY & MONITORING
6. CONFIDENTIAL INFORMATION
Confidential information shall be deemed as any information or data, whether or not it has been drawn up in hard or soft copy or in any other form that is already in use or that could be invented in the future, which each party notifies or provides to the other or that the latter may have access to with or without the knowledge and/or express consent of the other party.
Therefore, confidential information shall be deemed as the following and will include, but not be limited to: any data bases and prototypes created from the documents provided, proprietary management software, computer system passwords, information on users, telephone numbers, fax numbers, email addresses, addresses of offices, agencies, departments and headquarters, computer programs, copies, routines, sources, functional and organisational analysis, know-how, formulae, processes, ideas, inventions (whether patentable or not), financial data and development plans, strategies, the contents of any bids that may be made and any other supporting documents, data or material belonging to the COMPANY or available in its website that the AGENCY may have access to, telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, credit card details, personal preferences, disabilities, or any special dietary or religious requirements or any other information related to the CLIENT which the accommodation establishment or service supplier may need access to only for the purpose of completing the reservation and for the purposes of associated administration.
Under no circumstances may the following be considered as confidential information:
1. Any information that is contained in public bibliography or that may become public knowledge, unless it becomes public knowledge due to a breach of the agreement by one of the parties.
2. Any information or know-how provided by third parties.
3. When disclosure is required by law.
4. Disclosure of any information at the request of Courts or Tribunals
5. Information referring to economic data or any other kind that must be submitted to the State, local or autonomous authorities due to tax or labour requirements and administrative contracts.
7. ONLINE BOOKINGS & PURCHASES
1. Contracts for products and services
Unless otherwise expressly stated on the Website, the COMPANY acts as agent for its third party providers and distributors for all products and services purchased by you on this Website. A contract for the sale and purchase of products and services may be made online at this Website by your acceptance of the products and services offered on the Website (the "Contract") by third party providers and/or distributors and/or where stated, the COMPANY, and you hereby agree to waive any rights to challenge the validity or enforceability of Contracts entered into on this Website on the grounds that it was made in electronic form instead of by paper and/or signed or sealed. Please note that by indicating your acceptance to purchase any product or service offered on the Website, you are obligated to complete such transactions. You are solely responsible for checking that the booking made contains the correct information (including dates, names and timings). The COMPANY and the third party providers and distributors shall be entitled to rely on the information contained in your booking and shall not be responsible for any error(s) made in your booking. As a B2B company, ATG TOURS does not solicit inquiries from end customers.
2. Third party travel service providers
You may be bound by terms and conditions imposed by the travel service providers for whom the COMPANY acts as an agent including conditions of carriage, refund and cancellation policies of tour operators, hotels, etc. The COMPANY is not liable for any claims against non-fulfilment or unsatisfactory fulfilment of products and services purchased on your behalf by the COMPANY from these third party providers and distributors, such as, but not limited to hotels, tour operators, car hire companies, and other entities. At times, other travel services providers may overbook. The COMPANY is not responsible for any such incidents.
Any booking or enquiry made in this Website cannot be construed as having been received and processed immediately by the COMPANY, unless a returned confirmation by the COMPANY has acknowledged to you by email reply or telephone. Even then, the acknowledged booking or enquiry requires a minimum processing time of varying periods. The COMPANY will not be held liable for any claims for loss, damages or compensation against non-fulfilment should you purchase a product or service that cannot be fulfilled between the time of booking or enquiry, and the time of departure. In such an event, the COMPANY shall refund to you all unutilised monies collected from you for that purchase, subjected to the terms and conditions of that product or service.
4. Passport, Visa and Health information
Many countries require that foreign nationals entering hold a valid passport with at least 6 months of validity from the date of return. This information as well as other related information supplied by the COMPANY or any of its affiliates and any link within the Website are supplied in good faith, and should be treated as a guideline only. Possessing valid and relevant passports, visas (including, but not limited to, transit visas) and meeting health requirements are the sole responsibilities of the travellers. The COMPANY reserves the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claim for loss, damages or compensation.
The COMPANY will wherever possible assist passengers to obtain the necessary visas but does not guarantee the approval from the Embassies/Consulates.
5. Over-lapping bookings
You agree that multiple over-lapping bookings for the same traveller/s are not allowed and may result in damage and loss to the COMPANY, which you will bear in full.
6. Specific terms and conditions for products and services
Certain products and services have their own specific governing terms and conditions which shall apply in addition to the Terms and Conditions. It is important for you to obtain and read the terms and conditions applicable to these certain products and services as they may contain exclusions of limitations of liability and other terms and conditions, including restrictions on amendment or cancellation. Some of these terms and conditions for specific products and services shall include terms and conditions found on your screens and when using any part of this Website.
All prices and availability displayed for the products and services in this Website are subjected to changes without prior notice, and such prices and availability are not final until you have been instructed by the COMPANY to make partial or full payment for the product(s) and service(s) concerned.
9. MODE OF PAYMENT
Payment may be made in US Dollars or Singapore Dollars, by cash, Cheques, Telegraphic Transfers, major credit cards or travel vouchers issued by the COMPANY.
*When making a booking on our website, you undertake to provide accurate, true and complete information to the COMPANY, including valid credit card details. Failure to do so may result in an inaccurate booking or non-fulfilment of your booking. As such, the COMPANY shall not be liable for any damage or loss incurred.
The COMPANY conducts random checks by calling and/or emailing you to verify your purchases made via our website. At times, we may request for photocopies of the credit card used (back and front) and you to fill up a credit card authorisation payment form to minimise the possibility that the card may have been misused by an unauthorised third party. You agree to cooperate and provide necessary information to the COMPANY without delay. In cases where the COMPANY is carrying out random checks and is unable to contact you via email, or in urgent cases via phone, the COMPANY reserves all rights to cancel the booking and you shall not hold the COMPANY liable for any loss or damage incurred.
There is a trade discount of 3.0% to the total invoice amount, if payment is made through floating deposit, credit facilities or cash.
10. CREDIT LINE FACILITIES
The Company may grant to the AGENCY a Credit Line, to cover all services rendered. For this purpose, the AGENCY may be required to give to the COMPANY a deposit amount as stipulated in the financial agreement. If for any reason the credit line is cancelled, this deposit will be returned to the AGENCY. In case of default in payment, then it shall be offset by the COMPANY against the outstanding debt. Should any of these credit lines be exceeded, the AGENCY will immediately make a payment to the COMPANY to cover the excess over the stated Credit limit. If immediate remedy to this excess is not timely made, within (3) working days from when the credit limit is exceeded, the COMPANY may review and ultimately suspend or cancel the terms of the credit line. Cancellation of the Credit Line would leave the AGENCY with the obligation to pay all reserves with at least seven (7) days in advance with regards to the effective date on which the service is provided, unless the time between the reservation is made and when the service is actually provided is shorter than said timeframe, in which case payment should be made when making the reservation. The COMPANY will be entitled to cancel any reservations that have not been paid for by the agreed method of payment, and the AGENCY will not be entitled to claim any compensation. It will be the obligation of the AGENCY to inform and find satisfactory solutions for customers, with the COMPANY being in no way liable in this regard. The AGENCY will pay by the 15th of each month for all the services rendered by the COMPANY during the previous month, according to the COMPANY statement.
11. CANCELLATION OF & CHANGES TO BOOKING & PURCHASES
Please note that the terms and conditions for cancellation of and changes to bookings and purchases will vary for each product and service, and therefore you are advised to check with the relevant COMPANY 's employee(s) during office hours. You may cancel or amend your booking or purchase via this Website. Please note that the cancellation or amendment may not be allowed in certain cases and if allowed, may require a minimum processing time of varying periods, subject to the specific terms and conditions applicable to the type of product or service booked or purchased. Cancellation or amendment may be subjected to cancellation or amendment fees imposed by the COMPANY and, but not limited to, the relevant travel service provider(s), which you agree to bear in full and immediately pay up. The COMPANY reserves the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claims for loss, damages or compensation. In such an event, the COMPANY shall refund to you all unutilised monies collected from you for that purchase.
The Agency agree to bear the full cost of any booking, cancellation and administration fees for any product or service booked but not utilised for any reason. In some cases, the COMPANY may charge cancellation and/or amendment fees in addition to those imposed by travel service providers. Any refund is subjected to the COMPANY 's policy in terms of the amount, processing time and the mode of refund. The COMPANY reserves all rights to determine the appropriate refund procedure. For online hotel bookings, please note that a change to your booking such as a change of date, a change in hotel or a change in room type, constitutes a cancellation, not amendment. Please check with us on what constitutes a cancellation or amendment if in doubt.
Hotel rooms are sold on behalf of various hotels in Singapore & Overseas. Terms and conditions imposed by them therefore apply. The Agency and/or client will be responsible for any cancellation and/or amendment policy imposed by individual hotel. All cancellation and/or amendment policy will be detailed out during and before confirmation of each booking.
For payment in cash, cheque and telegraphic transfers made by customers, refund will be paid to customers in the form of a cheque or telegraphic transfers, within 2-4 weeks. During peak periods, refund may take up to 6 weeks. For payment by credit cards made by customers, refund will be made through the credit card companies and take approximately 4-6 weeks, or approximately 2 months during peak periods. The Agency agrees to bear all bank charges or admin processing fee charges incurred for any refund processed.
The company and its payment gateway service provider is Payment Card Industry (PCI) compliant and henceforth, will not entertain to any request or appeal for refund on fraudulent purchases or unwarranted chargebacks which has been duly completed and performed. It is the full responsibility of the card owner to ensure their credit card details are kept confidential and to immediately report loss/stolen credit cards to issuing banks.
14. MODE OF COMMUNICATION
You agree to accept email as the dominant mode of communication between you and the COMPANY. Booking confirmation via email shall therefore satisfy the legal requirement for binding communications between you and the COMPANY. You also agree to email to to check your booking status in case you do not hear from us. In doing so, you agree not to hold the COMPANY liable for any non-receipt of hotel voucher or email confirmation or booking confirmation. In cases where the COMPANY cancels or amends your booking due to various reasons, including but not limited to incomplete booking information or payment details or incomprehensible instructions, and emails you the cancellation or amendment notice, the COMPANY does not take responsibility for your failing to be notified by our email, and the COMPANY shall not be liable for any damage or loss incurred. Please be reminded to check your contact email regularly.
15. THIRD PARTY WEBSITES, CONTENT AND PRODUCTS & SERVICES
You acknowledge and agree that your correspondence and business dealings with any third parties, including any merchants or advertisers, found on or accessed through this Website, including payment for and delivery of any related goods and services, and all other terms, conditions, representations, and warranties related to such dealings, are solely as between you and such third parties. You understand and acknowledge that some of the services accessible through this Website are provided by third parties and may make use of the COMPANY 's name, logo and/or other identifying marks of the COMPANY, and that in certain instances, the COMPANY may receive referral fees and/or other compensation from third parties on a per use or other basis based on your purchase or use of third party goods or services found on or accessed through this Website. YOU ACKNOWLEDGE THAT IN SUCH DEALINGS WITH THIRD PARTIES, THE COMPANY IS NOT THE SELLER OR PROVIDER AND YOUR AGREEMENT OF PURCHASE OR FOR SERVICES WITH SUCH THIRD PARTY IS SOLELY BETWEEN YOU AND THE THIRD PARTY, AND NOT THE COMPANY. THE COMPANY ASSUMES NO RESPONSIBILITY WHATSOEVER FOR ANY CHARGES, LOSSES OR LIABILITIES YOU, OR ANY USER OF YOUR ACCOUNT, INCURS WHEN MAKING PURCHASES, DEALING WITH OR COMPLETING TRANSACTIONS WITH SUCH THIRD PARTIES. By accessing third party services through this Website, you hereby authorize such third party service providers to provide the COMPANY with personal information regarding your use of and your activities with respect to the purchase and use of third party services and/or goods. Hypertext links or pointers to third party web sites and references to products and services offered by third parties are provided to you for convenience only and do not constitute an endorsement or approval by the COMPANY of:
a. the organizations that operate such web sites;
c. such third party products and services.
As the COMPANY has no control or responsibility over, and does not investigate, monitor, or check for accuracy third party web sites or information and/or content maintained by other organizations, or for products and services offered by third parties, the COMPANY does not assume any liability for your use of any of the foregoing. If you decide to exit this Website and access third party web sites, you acknowledge and agree that you do so AT YOUR OWN RISK and you should be aware that these Terms and Conditions no longer govern.
The COMPANY makes its best efforts to ensure that all the information appearing on our website is accurate and up to date. However, the COMPANY does not accept liability for any errors, omissions and reserves the right to change this information at any time and without notice.
The materials in this Website are provided "as-is" and without warranties of any kind either express or implied. To the fullest extent permissible and subject and pursuant to applicable law, the COMPANY disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality, merchantability and fitness for a particular purpose. The COMPANY does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected or that this Website or this server that makes it available is free of any virus or other harmful elements. The COMPANY does not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of the materials in this Website or the results of their use.
17. LIMITATION OF LIABILITY
You agree that the COMPANY is a mere agent for the providers of services available through the Website, including but not limited to travel services. The relationship between the COMPANY and you will be that of independent contractors, and neither party nor any of the company's respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other. Except as required by statute or government regulation, the COMPANY shall not be liable for any loss or damage caused by a user's reliance on information obtained through this Website or a linked site, or user's reliance on any product or service obtained from a linked site. Any and all claims regarding any failure or breach with respect to the services offered through the Website are limited to claims against any and all service providers. The COMPANY hereby disclaims any liability, whether based in contract, tort, and strict liability or otherwise, including without limitation, liability for any direct, punitive, special, consequential, incidental or indirect damages, in connection with
Any use of this Website or content found herein,
Any failure or delay (including, but not limited to, the use of or inability to use any component of this Website for reservations or ticketing), or
The performance or non-performance by the COMPANY or any third party providers or distributors, including, but not limited to, non-performance resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation provided by any carrier or other supplier through the Website, liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligence or otherwise, of such carrier or supplier, lost profits, cost of procuring substitute service or lost opportunity arising out of or in connection with the use of the Website or a linked site, or with the delay or inability to use the Website or a linked site, even if the COMPANY is made aware of the possibility of such damages, action must be taken to prevent or limit such damage and you hereby agree to exonerate and hold harmless the COMPANY, its affiliates and any of their respective officers, directors, employees, or agents from any liability with respect to the same. This limitation on liability includes, but is not limited to, the transmission of any virus which may infect a user's equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems (e.g., you cannot access your internet service provider), unauthorized access, theft, operator errors, strikes or other labour problems or any force majeure.
You agree to defend and indemnify the COMPANY, the COMPANY's affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including but not limited to, reasonable legal and accounting fees, brought by third parties as a result of:
Your breach of this Terms and Conditions or the documents referenced herein;
Your violation of any law or the rights of a third party; or
Your use of this Website
The COMPANY may terminate the Terms and Conditions and/or the provision of any of the products and services at any time for any reason, including any improper use of this Website or your failure to comply with the Terms and Conditions. Such termination shall not affect any right to relief to which the COMPANY and its third party providers or distributors may be entitled, at law or in equity. Upon termination of the Terms and Conditions, all rights granted to you will terminate and revert to the COMPANY and its third party providers or distributors, as applicable.
20. MODIFICATION TO WEBSITE
The COMPANY may at any time modify any part of the Website, including the products and services and the Terms and Conditions at its sole discretion without prior notice, and your continued use of this Website will be subject to the Terms and Conditions in force at the time of your use. The COMPANY also reserves the right to deny any person access and use of the Website at any time.
These Terms and Conditions are written in the English language. The English language version of this Legal Statement shall prevail over any inconsistent translation into any other language
ATG TOURS does not automatically subscribe users to our newsletter. In order to receive this you have the option to subscribe and be informed by email of news and hotel offers. If you would like to unsubscribe from our newsletter at any time, you can advise us on the unsubscribe option of our website.
23. COMPLAINTS & CLAIMS
Complaints and/or claims if any will be handled in the following manner:
a. They must be made in writing within 2 weeks from date of service rendered.
b. An acknowledgment will be made within 3 days from receipt of a complaint/claims
c. A reply will be conveyed to the complainant/claimant within 21 days.
24. INJUNCTIVE RELIEF
You acknowledge that a violation or attempted violation of any of the Terms and Conditions will cause such damage to the COMPANY as will be irreparable, the exact amount of which would be difficult to ascertain and for which there will be no adequate remedy at law. Accordingly, you agree that the COMPANY shall be entitled as a matter of right to an injunction issued by any court of competent jurisdiction, restraining such violation or attempted violation of these terms and conditions by you, or your affiliates, partners, or agents, as well as recover from you any and all costs and expenses sustained or incurred by the COMPANY in obtaining such an injunction, including, without limitation, all legal fees and expenses. You agree that no bond or other security shall be required of the COMPANY in connection with such injunction.
The Terms and Conditions shall be severable. In the event that any provision is determined to be unenforceable, illegal or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the enforceability, legality and validity of any other remaining provisions.
26. GOVERNING LAW & JURISDICTION
The Terms and Conditions, its performance and all disputes arising out of or in connection with the Terms and Conditions shall be governed by the laws of Singapore. You hereby consent and submit to the exclusive jurisdiction of the courts of the Republic of Singapore in all questions and controversies arising out of or in connection with the Terms and Conditions, its performance and your use of this Website.
27. ENTIRE AGREEMENT
The Terms and Conditions, together with any terms and conditions incorporated herein or referred to herein constitute the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this Website.